TV sound stop working when attach Jado 3 with hdmi

I recently bought jado3 box when i attach it with the TV, my TV sound completly off.  I unplug the jado power cable and after 30 seceond plugin again the TV sound comes in. But i have to unplug and plugin the power cable two times to make TV sound ON. I called to customer service, he did work on some options like change the audio settings, reset the jado box setting but the problem is still there. Is there any solution please....?????
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Did you try different HDMI port with your TV?
Can you take Jadoo Tv and try on somebody else TV?

if you tried above & still no luck then something is wrong with your HDMI port within Jadoo Tv. Return the Jadoo Box.

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