Jalva TV box not working

We tried to setup internet on Jalva TV but it says your box is not connected to internet.

Action took to resolve the problem:
- Reset the modem
- Reset Jalva box
- Reset router

But still the box saying you are not connoted to internet, even though we have IP address assigned to the box.

Please advise.

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by: on
Aj, I am sorry to hear that. Investing into jalva is a very bad idea, they dont have any website or support line. at this time I cant really help you with your issue. if you are sure your internet works then something has went wrong with your box.

did you do the firmware update? there is a youtube video about it.

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